Shipping policy

Shipping Policy

At Sunflower Alley, we take pride in delivering your orders quickly and efficiently. Our unique model leverages a network of supplier locations across Europe, ensuring faster delivery times and enhanced customer satisfaction. Below, you will find detailed information about our production and shipping times, as well as other important details regarding your order delivery.

Production Time

All products are made to order just for you, to minimize waste and support sustainability by avoiding overproduction, and to ensure the highest quality for each item. Production takes 1 - 3 business days before your order is shipped.

Shipping Times

Thanks to our efficient shipping network, we ensure you get your order faster than ever:

United Kingdom: 2 - 3 business days.

Germany: 2 - 3 business days.

Rest of Europe: 5 - 8 business days, depending on proximity to our supplier.

Thanks to our multiple supplier locations, including:

United Kingdom

Germany

Poland

Czech Republic

We can dispatch orders from the location closest to you, ensuring the fastest possible delivery times and reducing transit delays. This model allows us to provide a superior shipping experience for our customers.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the weight/size of your order.

Order Tracking

Once your order has been shipped, you will receive an email with tracking information so you can monitor the progress of your delivery.

Delivery Delays

While we aim to meet the shipping times listed above, please note that delivery times may occasionally be delayed due to unforeseen circumstances such as weather conditions, carrier delays, a high volume of orders, or out-of-stock products. If an item is out of stock, we will ship from another supplier, which may extend delivery. Thank you for understanding.

Undeliverable Packages

If a package is returned to us due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply to re-dispatch the package to the correct address. Please ensure that your delivery address is accurate and complete to avoid delays or additional charges.

Contact Us

If you have any questions about shipping or need assistance with your order, please contact us at:

Email: customerservice@sunfloweralley.shop

We’re here to help!